Pizza delivery, Chicken wings restaurant, Pizza restaurant, Pizza takeaway
I placed an order at 12:25pm was told it would be delivered by 12:55pm.I recieved a text message at 1:26 that it would be delievered by a door dash driver at 1:59.Finally received a message at 2:08 that it was deliverd but I did not recieve it.I called the location and was told it was going to be remade and comped.I went to go pick it up at 3 and and it was not comped and I am pretty sure I paid the delivery fee when I went to pick it up but was not given a recipt.The hire door dash drivers duning the day so it can take up to 3 hours to receive your food.This is the 2nd time this has happened at this location and I will not be ordering frim them again.
Owner response
Thank you for reaching out to us.And our sincere apologies for your poor experience! If you’ve not already spoken with the Manager or contacted our customer care line, I’d be happy to help locate your order and investigate this further.Do you mind emailing me directly at experience@restmgmt.com with your ticket number or confirmation email? To most quickly expedite this matter, please also include your original review, full name, contact phone number, location you ordered from and date this occurred. Any other detail you could provide regarding your experience would be helpful.Thank you for giving us an opportunity to make this right!
Pizza hut was our first choice but now after 2 different occasions I will not come back to this location the first time I called for delivery they said 30min and payed by phone than waited 2 hours and pizza finally arrived when arrived they wanted me to pay again if not I wouldn't get the pizza so delivery driver left with the pizza and I called and got my money back..Now today I called placed an order went to the store asked for discount do to recent problem and the person in front said no because it has to be the same day so I said ok came home and the pizza was still raw not fully cooked I am so agitated and wonder how they pass city inspection with such little care in their quality of what they serve customers..I have both receipts from both occasions and money returned on bank statement from one so now this has been a do not return place on my list!! I recommend No one waste their money here!!!!!
Owner response
Thank you for reaching out to us.And our sincere apologies for your poor experience! If you’ve not already spoken with the Manager or contacted our customer care line, I’d be happy to help locate your order and investigate this further.Do you mind emailing me directly at experience@restmgmt.com with your ticket number or confirmation email? To most quickly expedite this matter, please also include your original review, full name, contact phone number, location you ordered from and date this occurred. Any other detail you could provide regarding your experience would be helpful.Thank you for giving us an opportunity to make this right!
The pizza was terrible!!! It hasn't been like this lately!! The pizza ingredients was dry!!! I always ask for extra sauce, I barely tasted any! It was stuffed crust and barley any cheese plus the stuffed crust pizza was thin!!! What a waste of $100 worth of pizza!!! I would not recommend this location to my worst enemy!! Reminds my why I just cook dinner myself!!!
Owner response
Thank you for reaching out to us.And our sincere apologies for your poor experience! If you’ve not already spoken with the Manager or contacted our customer care line, I’d be happy to help locate your order and investigate this further.Do you mind emailing me directly at experience@restmgmt.com with your ticket number or confirmation email? To most quickly expedite this matter, please also include your original review, full name, contact phone number, location you ordered from and date this occurred. Any other detail you could provide regarding your experience would be helpful.Thank you for giving us an opportunity to make this right!
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