Pizza Hut

I was 30 minutes late picking up my order because I got off later than expected.
I didn't think anyone would be there.
The lady was still so kind after hours with bringing out my order even after closing.
Caught her just in time before locking up.
Thank you so much!

Owner response

I ordered and made the mistake of doing carry out instead of delivery at 8:45pm and I called to let them know that I wanted delivery instead of carry out I tip and all to know it was carry out so I called in and they said that they would have to cancel the order and replace the order and never cancelled my payment by the way and I noticed it was getting later in the evening when I checked online it said that my order would be ready at 9:10 it turned out to be 10:00 when I checked the time I decided to go and drive up there to only find out that my order was doubled placed so they told me that I would be getting a refund and as of today I still don’t have my refund it’s crazy that I was charged double and still haven’t received my money back smh never will I order from here again in life

Owner response

I never had no problems with pizza hut on Mesa and tidwell until yesterday September 2, 2023.
Customer service was bad and very behind on other customers pizza and messed all over minds and refused to remake it.
He claimed he remade it but looked like the same pizza that had the cheese and toppings sliding off the dough.
It looked more like they tried to smear it in place.
Very horrible and rude and push the 2 boxes to me and said he's not doing nothing.
You can take and go or just leave.

Owner response