Pizza delivery, Chicken wings restaurant, Pizza restaurant, Pizza takeaway
Customer service for this location was terrible.We placed a delivery order and told the delivery would take 50 minutes.After 1.5 hours we called to understand delay and were told that our order was canceled due to the location having no cheese (how does a pizza restaurant have no cheese!).The manager indicated that we should have been called (we were not called) and that they had plenty of cheese to complete our order.We will never order from this location or Pizza Hut again….should have ordered Papa John’s as requested initially!
Owner response
Hi M C, This is disappointing to hear and isn't the experience we want for you.We want to gather some additional information and see how we can help make things right.Can you please send your name, email, phone number, a few details, and the store location to wecare@tastyph.com?
Very poor experience at the Hillsborough Street Pizza Hut in Raleigh, NC.Carry out order was placed over the phone and the quoted total was a different amount when arriving to the store.Large 4 topping pizza was quoted at $16.99 but upon arrival, the price on the receipt was $19.64.An additional $2.65 was charged for extra cheese without an explanation.Staff member at the register was very combative when asked about the pricing, even though he did not know what the specials were or even the price of the additional charge for cheese.Apparently orders for Pizza Hut are no longer taken locally and have been outsourced to a call center.Additionally, there appeared to be a staff member behind the register re-occupied with their personal cell phone and were unable to acknowledge help was needed for additional items (plates and napkins) when the other staff member had left the register.This will be last time I conduct business with this Pizza Hut location.
Owner response
Hi Jordan Walters, We always strive to provide our customers with the best experience.We'd like the chance to follow up with you in the next few days to see how we can improve.Can you please send your name, the date of your order, phone number, a few details, and the store location to wecare@tastyph.com?
I grew up on Pizza Hut from a Youth and it was still good then too.One Problem i wanted to address one concern is MORE CHEESE on it PLZ. I order a medium pizza on Friday.I have NO Complaints and this is a good location for a Pizza Hut I been coming for decades still will come thorough.Thanks!
Owner response
Hey, Laurence Augustson.Thank you for this thoughtful feedback.Thanks for being a loyal customer! We’ll see you next time!
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