Pizza Guys

I really use to love ordering pizza from this location.
The owner or the manager really has worked hard to build a great customer service relationship with his customers.
But the employees he has now working there are younger generations and they do not care about customers concerns or issues they have with their order.
I ordered a large half/half specialty pizza and when I went to pick it up, it was ready, I made a full payment of $25 dollars and when I checked my order, it was in completely done.
The manager Kaya, her name was assisting me.She stated to me “ oh they forgot to put the toppings on it let me add it and give back to you” I told her since I already paid can you please 🙏 make me another one and I can wait.
She replied back with “No we can’t do that” I asked for the actual manager or the owners information and as always he is on vacation.
I know that this location is franchise owned.
All staff on Friday that were working there were very young and rushing all orders.
Refusing to give me any information I needed with very rude and disrespectful customer service.
I did ask for my refund back and went to Round Table for better quality service.
This is my 3rd bad experience with this location and I’m never 👎 going back.
I rather drive across town for better service and spend my money.

Ordered a small pizza for pick up last night.
It's was ready at the scheduled pickup time good and hot just out of the oven.
Nice young gal working there took my payment and gave me the pizza.
Pizza tasted great as I drove home while eating a slice.
My wife loved the taste when I got home too. Was a good experience over all.
I'll try to let you know what happens the next time I order from this place.

I have always loved this place till today.
I have always ordered the same pizza and never had an issue till today. My pizza was raw and the cheese was not even melted.
The pizza was cold because it wasn't even cooked properly.
When I called the older gentleman over the phone stated I should of requested a well done pizza to have a properly cooked pizza.
When I took the pizza back, he stated it was fine and the pizza sauce can cause it to be that way.
I haven't had pizza from other places be like this.
This is frustrating because the pizza was clearly raw and cheese was not melted. Will never be returning to a pizza guys again. The pizza that was remade he stated it was well done but it wasn't.
The crust is so light and the center is still doughy.