Pizza restaurant, Cheesesteak restaurant, Chicken wings restaurant, Delivery service, Italian restaurant, Meal delivery, Pizza delivery, Pizza takeaway, Sandwich shop
Ordered 10pm on a Saturday night after a volleyball tournament for my 16-yr-old daughter.Sheâs not a picky eater.She loves chicken fettuccine Alfredo.She is fine eating it from a high end Italian restaurant or from Dominos or from a frozen meal.Sheâs good with it all.She said this was THE absolute worst Alfredo she has ever had.Said the noodles on the bottom tasted burnt and there was very little Alfredo, more like a thick cheese on top and then water in the bottom half of the container.Had to toss it out it was so inedible.Would NOT recommend. Second to this, the employees arenât happy, friendly people.Guy on the phone that took my order had an annoyed tone from the second the call started.Delivery driver had an attitude when he called to let me know he was there.When the guy who took my order asked for our room number I said in surprise, âoh! You guys deliver to the room?â And he said yes.Delivery driver called to let me know he was in the lobby and when I asked if he was bringing it up, he gave me an attitude.Not sure how they have even 3.5 stars.
Owner response
Hello Jenn, Thank you for your honest feedback.We're sorry you had a bad experience with our Federal Hill location.We would appreciate the opportunity to discuss this with you further so we can improve.Please contact us at customercare@pizzabolis.com so we can work on resolving your experience.
If you have a disability or believe in disability rights, please DO NOT support this establishment!!! I have truly never seen such horrible discriminating customer service not just from a delivery driver, but from so-called âmanagementâ.They must want to close down or to continue losing money because thatâs exactly what is going to happen when there are far better options in the neighborhood and people are not going to waste their money at a place that doesnât know how to cater to the customer. I live in Pig Town and I was told by the driver at 6:50 PM that because it was the evening that I had to leave my house and pick up my delivery from the car.The excuse was that supposedly the driver have been robbed before and thatâs why he no longer get out the car.đđđ What am I paying a delivery fee if you are not delivering my food?!?! I called the store.The manager was feckless, pathetic, and clearly should not have been in any type of management position.I was told that my wings could be brought back to the store.Another delivery driver would be able to drop it off however, they would not be able to make me a new batch of wings even though they would most likely be cold because the store didnât want to lose money.Also the NEW driver would also NOT get out the car so whatâs the point of a new driver?!?! I explained to the manager that this was all very ablest.You donât know the reason why people get delivery, and the assumption is that I have the ability to be able to walk out of my house walk to the car and walk back to my house with the order.This concept went completely over his head, and he said that he does not have the ability to make the driver deliver my food even though heâs a manager.A complete waste of my time, and I will tell everyone about it, and I hope that no one ever spends one penny, one dime, one nickel, at this place.
Owner response
Hi Myoshi, we're incredibly sorry to hear about this experience.Our delivery drivers are allowed to make a judgement call for their own safety but we don't want this to negatively impact anyone, and we especially want to provide for every one of our customer's needs, no matter their situation.Please reach out to us at customercare@pizzabolis.com so we can turn this experience around and make this up to you.We will be discussing this with our staff as well.Thank you for your time.
This is a great local pizza joint.It is delivery and carry out only, but it is definitely good.I will add, they have pepperoni pizzas ready to go during typical "drunk food" hours, and it definitely hits the spot.But if what you seek is custom pizza, as I did tonight, it was hot, fresh, ready in about 10 minutes, and really damn good.I'll pick this place over the chains any day of the week.Try it out!
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