Penn Station East Coast Subs

Spent $65 on 3 sandwiches including fries and drinks.
Sandwiches had nothing but meat and cheese.
They looked as though they had been made hours before and set under a lamp.
No fries and the beverages were hot and had no ice.
All of which was delivered by door dash.
Drove to the location and was greeted by the rudest bunch of “kids” stating that I did NOT order fries and requested sandwiches be plain.
FALSE.
The manager on duty required I pay for the fries again because he stated it did not show on his system even after witnessing the correct full order on my phone.
He continued to argue with me stating he was NOT going to fix anything.
What happened to customer service? Pleasing a customer?!?!? I will not return to this location and I will be contacting the store manager.
Photos are of fries I received after I paid the second time.

Owner response

We were in Nashville for a routine stop and followed it up with a lunch for us.
It was a refreshing experience to eat at this location. I ordered a teriyaki steak & cheese sub and a large fry.
The sub was excellent and the fries were crispy.
Every sub is made fresh to order and delivered hot and steamy for their customers.
The fries are made ready for each order as well.
They were piping hot when the meal was delivered to me.
I enjoy the malt vinegar for my fries and my sandwich to add a little zing to my taste buds.
I also add a little seasoning salt for the fries for extra taste. The location was not crowded, nor was the service slow.
We were greeted courteously by the employees and they genuinely displayed that they wanted to be there to serve us.
This makes the atmosphere more pleasant and inviting to patrons. If you stop here, don't worry about the hospitality....they bring it and serve food as an add-on.
Thank you for great service and attention to quality customer service.

Owner response

As an east coast guy who grew up eating subs, gyros, Phillies etc…I have lived in Bellevue for 20+years and PennStation has the best subs in the area.
Bar none.
Have since they opened.
They do it right- they grill it properly and don’t skimp on meat and toppings, the roll is awesome and the fries are the best and crispy.
Why can’t anyone around here make a fry that crunches and is salty?!? Instead of mushy and cold? The guys running tonight are nice dudes and they take pride in what they do.
My kids always want PennStation Sure it costs a bit more- but you get what you pay for- which is a lot of food cooked right.
No offense but there is place down street that charges more for a philly cheesesteak and claim ls it’s real deal, but it’s not as good as PennStation.
Good job!!!!

Owner response