Jimmy John's

I'm a regular at this location, way more often than I'd like to admit actually.
I've been ordering here since I moved to the area almost a year ago.
And I agree completely with the other reviews here stating that customer service has gone DOWN THE DRAIN.
I most recently ordered a Cubano and Vito Unwich which I took back to work for lunch.
While picking up the order I asked the employee at the end of the sandwich line whether unwiches had to be made with lettuce or not, as the order was placed specifically requesting no lettuce; to which I was met with a very rude response about "how I expect them to make a sandwich without bread or lettuce?" This also is not the first time this individual has been blatantly rude to either guests or fellow staff members in front of guests, causing an awkward situation and making everyone in the store uncomfortable.
On top of this unacceptable customer service experience, here's the Cubano: pathetic, right? Yes that's one slice of meat.
At an average of 3 orders a week, I won't be back til the franchisee makes this right. 9/22 EDIT: This pasted response below does nothing for me, I went through this entire process to fill out my feedback online only to be told I need to contact the store directly.
Awesome Jimmy John's! Very reputable. 12/22: I reluctantly ended up back at this location for lunch with my coworkers, very disappointed yet again over the quality of my sandwich.
The "problem employee" mentioned before was not here this time however the quality of my sandwich was still far below expectations.
A single slice of meat and two pieces of bacon for a ~10" sub is absolutely abysmal and disgusting.
Check your food before leaving this location if you're picking up an order.

Owner response

Very friendly staff and the food was excellent! There was a guy named Christopher who worked there and was extremely friendly and went above and beyond to make sure we had everything we needed.
Would return just because of how accommodating he was! Thanks Christopher! A+++

Owner response

In addition to providing delicious sandwiches, this store's staff is amazingly FRIENDLY and FAST! My sandwich was ready before I'd even finished paying.
Keep up the great work!