Pei Wei Asian Kitchen

I went here for a birthday meal.
My family had the Chicken Pad Thai, Firecracker Chicken, Sticky Wings and Honey Sriracha Wings (bone in.) Overall food was good especially the Pad Thai! The sauce for the Firecracker Chicken and the Honey Sriracha Wings are the same.
It supposed to be a one on spicy but it wasn't spicy at all.
I dropped my lime on the ground for my Pad Thai.
They easily gave me another with no complaints.
We also tried the Thai donuts.
The only thing I was disappointed on.
These donuts are not regular sized donuts but they are donut holes.
I don't think they say they are holes on the menu.
So I just assumed they were bigger.
You order and you are served at your table.
You have to get your own napkins, condiments and drinks.
When you are finished they clean up.
Overall the experience was good.
The location on Huebner was clean.
The atmosphere didn't make me feel I could be in an Asian country.
Definitely recommend.
Prices are reasonable.
Servings are decent.

Owner response

Pei Wei never lets me down.
Dining in is great.
Picking up is simple via the app.
They have so many options (each dish can be with any protein you want-beef, chicken, shrimp, tofu, veggies) for meat eaters and vegetarians alike.
I’m picky with my tofu, and even if you ask for extra crispy, it’s hit or miss.
So instead, I suggest asking for all veggies on any dish.
Always suggest the brown rice.
They are generous with portions, and I always have leftovers enough for a whole second meal.
Try the mandarin green tea, and be sure to download the app.
Even if you only come a couple times every once in a while, you will have a free entree before long.
I have never had something here that I don’t like!

Owner response

Last night, I ordered Pei Wei through the Favor app.
As I eagerly awaited my food, I received a call from my Favor runner informing me of a problem. The Favor system had gone down and the restaurant wasn’t able to use the runner’s Favor card to pay for the food. I was desperate for dinner-and offered to pay over the phone.
By then-Pei Wei’s MOD, Kyle, asked to speak to me.
He quickly told me that, unfortunately, they were unable to obtain my card information over the phone.
He apologized and said that both he-and Marissa-my runner were attempting to correct this situation with Favor.
Marissa got back on the line and said she’d call me back in a few minutes to let me know the outcome. I did receive a call back.
Marissa said that although they failed at finding a solution through Favor or Kyle’s chain of command, I was still going to get my food. Kyle told Marissa that he wasn’t going to waste anymore of her time or leave his customer (me) empty-handed. Kyle comped my order and sent her on her way-back to me. I can’t tell you how pleased I was to get the food, as it was late, and I was exceedingly hungry. Kyle was a rock star.
He easily could have just apologized for the error, and blamed Favor (for it was Favor’s fault entirely). But he didn’t. He went above and beyond to make it right for me. And despite the lateness and all the nonsense that ensued, when my food finally arrived, it was hot, fresh and very tasty. A BIG shout out to Kyle! I’ll be back to visit Pei Wei and will tell others of my good experience.

Owner response