HuHot Mongolian Grill

I LOVE this place! Great food, good prices, and all you can eat.
Can't ask for more.
Service has been excellent and the food fresh.
Lots of choices for all to enjoy.
Clean restaurant and plenty of seating.
I've already been here 3 times before I did this review.
Give it a try!

Owner response

Love the many options given, and the stuff was on point in the service.
I assume that due to it being so popular, it gets full fast and takes a while to get another plate due to the number of people.
That's the only downside I saw, but it also makes sense with such a great food and service.

Owner response

Despicable management and customer service by Alex.
I do not ask for much.
It takes a lot for me to complain about anything.
My sister and I both had large pieces of eggshell in our food.
Giving the benefit of the doubt, I took out the pieces I saw, and checked every bite before eating just in case, but didn't say a thing.
I just didn't get egg in my second plate.
My sister completely put off and felt sick and couldn't finish.
Then I got my daughter a plate as well.
We did not overdo it, didn't not try to stuff too much into one bowl, or use 2 bowls since she is young.
But since she is young, she still didn't eat much, and had almost an entire (child size) meal left over.
I noticed her meal was not on my ticket, and after i made sure no one else on my party (who had already left) paid for her, i asked the cashier to add her meal to my ticket, since she is not in the free to eat she range.
The manager passed by shortly after, and I kindly asked him i might be able to get just a small box to take home some of the food she es not able to eat and I was immediately denied.
His explanation was that the first is per person not per plate.
I asked him so I'm paying for the pleasure of this "experience" but I'm not allowed the one single plate minimum that is included in that price, and he of course smiled and said yes.
I let him know that this lovely experience left both my sister and I with eggshells in our meal, but that I intended to leave it alone since i could get make another, but of course he didn't care about physical contaminants in the food.
When I asked him for a card or some physical information on how i could contact someone above him, he told me you can go online and find it and write your complaint.
I work in costumer service, i deal with menial complaints all day, but I would never treat our customers with such an uncaring attitude.
Make faces all you want and talk sh*t in the back where customers can't see you.
I don't agree with the overly and incorrectly used phrase "the customer is always right".
If I had eaten a full two plates and wanted a box for my third plate, that's not the way it works.
But i sure do know how to take care of customers, especially when they have a reasonable request, small exceptions can be made on a case by car basis.
I'm incredibly disappointed that the Loop 1604 location was not able to stay open.
I've heard so many complaints about this location but since I've been here several times over the year, I brush it off.
Something needs to be done about this manager Alex's attitude and customer service.
10/10 customer service for Jasmine that took care of everything else for us during our visit.
Poor girl probably would have helped us if it wouldn't get her in trouble, but I not trying to get employees written up because of their managers.
I hope someone above this location reaches out.

Owner response