Cafe, Bakery, Breakfast restaurant, Caterer, Coffee shop, Delivery service, Takeout restaurant, Salad shop, Sandwich shop, Soup restaurant
FOOD: Shorting meals! Be sure you double check your Togo orders before leaving! On multiple occasions our orders were short.Containers of Mac~ n~cheese, soups, or salad.Arriving home with multiple orders shorted is literally taking money from the consumer.Nobody should have to return to complain.The consumer should be able to trust the establishment with their orders. SERVICE: Every time I walk in to a Panera I see employees standing behind the counter looking at me to walk over to their Kiosk to place my order.I get the need for kiosks but the feeling of hey it’s up to you to place your order, over there, not here! Blah on their customer service! ATMOSPHERE: I like Paneras vibe.If it weren’t for all the employees huddling in the back and not interacting or providing simple service such as not cleaning the tables, chairs, and booths. CONCLUSION: The menu options are great and the food is good.With the correct team in place, I truly believe this Panera location will do much better with their SALES, this only comes from SERVICE and TRUST.I look forward to when Panera gets back on its feet.Until then it’s a 1 star from me.
Today I went to Cottle Rd location and some bagels.The price was different than what's on their website.I asked why there is a price difference I was told that because it's a website price and every location has their own price.By the way I was on that very store website. I shop at Panera near my work and never had that issue and their food is always warm and fresh.When I got home the bagels were not sliced correctly, one half was so thin and other half is so thick like 80/20.This location has messed up my order before.Not going to this location anymore and don't recommend anyone to go there as well.Lastly, they didn't provided me receipt as well which I noticed later so I can't use their survey code.The cashier was super friendly but the Supervisor on duty needs Customer Service training.
Nice outside seating at this branch.Always prep food pretty fast.Regular lunch spot
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