Old Chicago Pizza + Taproom

Food and service was great! We shared a small pizza and a combo appetizer and it was the perfect amount of food!

Owner response

If I could I would put no stars for these specific reasons 1) The food we got and the food advertised were very very different.
The chicken sandwich I ordered was listed as chicken, sauce, pickles and a bun.
The pickles were missing on my sandwich, the chicken was partially burned and there was practically no sauce. 1) -part 2- The fries were no better or worse then some store bought frozen fries.
No flavor, burnt and too much oil saturated into them. 2) The staff on hand this evening saw the job as more of a hangout spot than anything.
There were 6 staff at one point at the bar talking, gossiping and laughing for 5-10 consecutive minutes. 3) Staff were eating while working, this itself sort of bothers me but I know everyone needs to eat.
The problem I had was a male staff member eating and licking his fingers then going to service people after. 4) Our waitress didn't come to our table more than 3 times from introducing herself to saying goodbye with our receipt. This was our first time eating here and I was excited for the food but let down with the reality of product and service provided.

Owner response

Dined in and was greeted by our server, Alexa.
She was attentive and very helpful the entire time.
She was amazing! However, about 30 minutes after we ordered our food (2 Calzones) they came out with the food and said the kitchen accidentally made a Chicago 7 instead of the Chicago fire that I ordered.
We were informed that the kitchen was still making my food.
After another 30 minutes of waiting, my food finally came out.
While the food itself was good, I was tired of waiting and at that point just wanted to go to home.
At the end of the meal, we were given our check and was informed that the manager was made aware of our situation, was asked if they could discount our meal at all but the manager said no due to corporate.
Unfortunately the manager never came to our table and our only interaction was with the server. Edit: they corporate team says they care and to reach out through their website but have not heard anything back.
The replies on google are just for show to pretend they care.
Very disappointing.

Owner response