O'Charley's Restaurant & Bar

1, my coleslaw was frozen as you can see for yourself,2.
my fries was cold, 3.the food was over cooked and also a choke hazard.
The only good thing was my waitress so I gave her a good tip she tried to offer me something else but I refused it was clear they were short staffed only two people working in the kitchen.
But that is no excuse for the poor quality of food and presentation the restaurant wasn't even crowded and I still had to wait 20 minutes to get a table. Don't bother sending me a message it's clear that everyone here gets the same message when you complain. "Kuddos to the cook and manager for this review"

Owner response

Irish pub with mostly American favorites.
They have everything from burgers to ribs, chicken, nachos & a nod to the old world with fish & chips.
I have eaten at several locations of this chain & this one had pretty fresh food, great service & clean bathrooms.
My husband was not impressed with the steak nachos, which did not resemble the picture on the menu.
I very much enjoyed the southern chicken with broccoli & sweet potato.
It was very flavorful.
Plenty of free parking.

The service was great.
The food was pretty good.
My favorite was the steak, so juicy and cooked to perfection.
If i changed anything it would be that the ribs were cooked to fall off of the bone.
The cheesy top part of the macaroni was good but it was too plain under.
The pepper jack cheese triangles were good and i don't usually like pepper jack cheese.