Restaurant, Caterer, Takeout restaurant, Sandwich shop
Food & drink
Vibe
Pizza
Cake
Salad
Macaroni and cheese
Sandwich
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
Today was the worst time I have ever had at this Newk's.I always order the same thing.A new young man was there to take my order.He didn't know how to ring up the special request when he asked for help his manager looked at me with disgust and threw her hands up in the air and slammed her keys on the counter.Walked over to the register with a stank attitude.I said sorry for the inconvenience to her and she ignored me never gave me eye contact nothing.After I ordered I went outside after about 15 minutes or so no pizza and I was the only one in the restaurant.I went inside to see if it was ready and the young man said oh we didn't know you were outside.I said oh is it in the trash he said no it's over there hold on.I went to were it would be and the manager with a nasty attitude says I will call your name when it's ready.They never took my name.At this point I was pissed.Why was she so nasty? I went back outside and after another 5 or 6 minutes they bring my pizza and it's cold.I just got up asked for a Togo box and left.I hope they let that manager go she is horrible for their business.Made my experience horrible and I eat there at least 3 or 4 times a month.Won't be back for awhile.
Owner response
We're truly sorry to hear about your recent experience at our location.It's important to us that our customers feel welcomed and receive excellent service.We apologize for any inconvenience caused by the misunderstanding with your order and the behavior of our staff.We take your feedback seriously and will use it to improve our service.If you'd like to provide more details about your visit, please visit newks.tellusdirect.com.We hope to have the opportunity to serve you better in the future.
The food was okay.The salads we ordered had brown lettuce.And when we brought it to the attention of management, we were told that it's normal for this time of year.They didn't even bother to try to pick out the brown lettuce before serving it. Probably will not eat here again.
Owner response
Thank you for sharing your feedback.We're sorry to hear that your experience with our salads did not meet your expectations.We take the quality of our ingredients seriously and your comments will be shared with our team for review.We hope you'll consider giving us another chance to provide you with a better dining experience.
Overall a solid choice for lunch rotation. I had the half pair with half a Greek salad and half a Newk’s club sandwich. The sandwich is on the small side but tasty and pairs well with the salad.The one thing I don’t like about Newk’s is the plastic stadium cup. Seems like an expensive waste to throw away but how many does anyone need to keep?
Owner response
Thank you for your rating! We're glad to hear you had a positive experience.We're always striving to improve, so we appreciate your feedback.
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