Seafood restaurant
This place should not be in business.I really wanted to try this place however it was a totally waste of time and money.The first time I went here and tried to order the didn't accept credit cards or debit cards.They only accept cash and venmo and cashapp.Isn't that something.The next time I came back I was prepared however they wasn't the food was terrible I spent over $67.00 and the shrimp was absolutely terrible.It was like they batter the shrimp with just flour no seasoning what so ever.And they were fried hard and the shrimp was smaller in the inside then they looked on the outside.The catfish was fried to hard also no seasoning or flavor.And let's not even get into the sides they put them in really little cups mind you there were dinners.When someone orders a dinner you always give them more than you expect to get from just ordering a side.Please people don't wait your money I have ate better from the Arabic seafood places you know.You buy and they fry please.Mind you the sides like the green beans looked as if someone just poured them out a can and into a 4oz cup.
Owner response
I hear your frustration and Hate that your experience with Us was not satisfactory and We buy and use the best products for our loyal customers any issue that you may encounter with our business is always resolved with our food so we can see any issues with your product..
I come here because the food is good however the Customer Service on the phone while taking orders and face to face is HORRIBLE! I have supported this black business plenty of times and today that day.I called and placed an order chicken wings dipped in barbecue sauce once I get there go to my car the order wrong! I go back in tell the girl at the counter and she mad because I said it should have been done right after waiting so long and I had the lady repeat my order back to me on the phone because I know how they are at times.As I’m waiting for them to correct my order me and the other customers hear them back there talking about me and laughing and giggling it’s so UNPROFESSIONAL AND I WILL NOT BE BACK.Bring back Customer Service to this establishment!
Owner response
Thanks you for your support and input,We hear you and made the necessary changes for all the valued customers here at New Harper Seafood and we have new and friendly staff here to serve you..
If you looking for some great jumbo shrimp cooked to perfection I highly recommend this place, so much so I drive front the west side of Detroit to get this!
American restaurant
9951 Gratiot Ave, Detroit, MI 48213, United States