Nell's

Every year on my husband's birthday, we order takeouts from Nell's because it has become a tradition since COVID.
This year, however, the experience was so bad it almost ruined the good day and it was because of the bad staff attitude.
When I ordered over phone, they asked for my credit card details and security code.
I hesitated but gave it to them because maybe they got a lot of pranks so I understand.
But then they asked over the phone for how much I wanted to tip.
I really don't like being asked to my nose for tips before I get my food as it feels quite unprofessional, so I declined politely.
And immediately they had a dry laugh sarcastically over the phone.
I already regretted a little about ordering here because of the bad attitude but when I went into the restaurant to pick up the food, another person asked me to sign the bill and there I could write a tip.
I couldn't see the point of asking me over the phone for a tip if they would later ask me to sign the bill again.
It felt really phishy as they probably think some people might feel pressured into saying a bigger tip amount when confronted over the phone especially before you get your food.
I took over the food and said 'thank you' but the staff said nothing back at all.
I was shocked as even mcdonald cashiers would have better attitude.
I have always loved Nell's and I don't mind supporting a little extra to the staff at this local business but I really don't approve of the way they treat their customers.
Respect goes both ways.
If you are the manager or owner of Nell's I hope you could change the culture of the business because I really don't want to see the restaurant that we love goes under.

We came for my sister’s anniversary.
Good evening.
They have a seasonal menu.
Limited choices but recipes are unique.
We had celery soup , cheese plate , Kobe steak , lam chops , calamari , salmon and brownies.
The food was really good.
Except it was salty.
Our best choices are salmon and kobe steak.
They need to improve the interior design.
It is too boring for such unique food options.
The servers are amazing.
Thank you all

Ate at Nells for the first time tonight, and it was great! Way more than just a neighborhood place, this is fine dining.
The service was excellent — especially the sommelier who custom crafted wine pairings to our tastes.
I didn’t catch the somm’s name but our server was Todd.
The food was delicious, well presented, and paced well.
My knocks on the place are few.
I wish the food had been more inventive, though their clientele appeared to be older, so I understand why the tasting menu lacked creativity.
The other thing I’ll comment on is the odd restaurant layout that blocks servers from freely moving about the dining room.
It’s inefficient and slows service sometimes.
But, and I really want to stress this, we were very happy with our meals and the service we received.