Fast food restaurant, American restaurant, Chicken restaurant, Country food restaurant, Family restaurant, Hamburger restaurant, Lunch restaurant, Southern restaurant (US), Traditional American restaurant
Food & drink
Vibe
Comfort food
By owner
Street View
Menu 1
Menu 2
Menu 3
Reminds me of the good Ole days music and amazing food.Hott and fresh best miles I've ever had..👏👏
Owner response
It's such a great feeling to know that we left you with such a remarkable impression of Milo's Hamburgers Roebuck.We're thrilled to see your rating and truly thank you for sharing!
When I get my kids pizza I usually get myself something else.Arby's is the easiest but I impulsively decided on Milo's today.I haven't been to Milo's in over a yr.Probably longer.I had consistently gotten poor service at the location in Trussville and food had gotten to be too much.I ordered my kids 2 pizzas for 15 dollars and 1 combo here was nearly 14.One combo! I accepted paying the cost today and placed my ordered.Got home and the fries were not all the way cooked.The fries have always been about 99% of why I went.The fries yesterday were not cooked all the way and they were not seasoned.Was an absolute disappointment and it won't happen again.Or at least for another very long time.AGAIN! I've never worked fast food.I did retail when I was younger.I imagine fries are on a timer so how is a batch this uncooked.I'll wait an extra minute for cooked food.Well I made pizza in high school.No deep fryer though.Anyway, the food was a massive disappointment.The hamburger was good but bad fries is heartbreaking...
Owner response
I'm so sorry to hear about your experience with us in Roebuck.We definitely value your feedback as that is the best way to know where we can improve.You are correct about the timers, so this is a mystery to me, and one I intend to solve.I will make sure my people know about what happened and we will get it corrected asap.I hope you will come give us an opportunity to redeem ourselves! Thank you again for your feedback!
Manager is horrible! After I paid for 3- piece Chicken Tender Combo & a #5 Mega Meal Double Cheese Burger with no onions & no mega fry.I made sure I repeated my order again because I wanted to make sure it was correct and the order was still wrong. When I called to complain about driving home and opening up my food and it was wrong. After I gave her my order and stated that they gave me a regular fry but I ordered a Mega Meal.She goes on to say we don’t even sell regular fries. What type of manager don’t apologize right away for their mistake.Let me tell you what should have been said but wasn’t. “Ma’am I apologize for the inconvenience this has caused you.When you return I will make sure your order is correct.This was a mistake on our end and we want to fix it.” But No! Companies are hiring anyone that will clock in bad customer service and all.The US companies lose 1.9 Billion a year because of bad customer service.This has to be fixed immediately because it’s a real problem. I posted pictures and my receipt so I can make sure they see I was here and I have the receipt.