McDonald's

Too many mistakes.
Yesterday I purchased what was supposed to be a "Big Mac" and this is what I received (without the missing mouthful and KETCHUP.
I honestly don't know what this is, I guess I should be pleased with the Big Mac box and cheese.
To make matters worse today my wife purchased a "Caramel Iced Coffee" except NO CARAMEL, but it had plenty of ice.
THIS LOCATION NEEDS TO DO BETTER.

Do not stop here.
Yesterday I stopped on the way home and did not receive the sauce I paid for on the side.
Did not feel like driving back over a sauce.
Today! They decided I didn’t need all of my change and then gave me an attitude when I asked for the rest! Besides them being unprofessional and rude to customers they are stealing as well! Who are you to decide I don’t need all of my change back? How many customers do you do this to? A few cents each customer racks up to thousands of dollars being stolen! Shut them down! Ghetto thieves!

I received 0 caramel in my frappe seemed maybe the employee was confused b’cuz I added cookie crumble I received an Oreo frappe I brought this attention to the 1st window before paying & they said they would fix it then the 2nd window handed me a frap with no caramel & asked if I had the mocha frap Said no is that caramel? “Yes” Gave me frap I took it & drove away as all 3 employees were staring at me almost annoyed that I even tried to confirm it was a caramel frappe Drove away with Oreo I’ve ordered from this McDonalds many times through the app with 0 problem except for the last two times I had wrong size fries last time but they were very kind & fixed it This experience was unfortunate I felt very dumb & unwelcome I really liked this McDonalds! I’m sorry for the long review thank you for all your hard work Ik mistakes happen but this was very directly not a mistake & could have been handled differently than 3 employees stared at me Also the reason I’ve been ordering through the speaker is the app malfunctioning recently & not let me place a mobile order so I paid about 5+ dollars more for this poor experience & couldn’t even ask to use my deal as I didn’t want to confuse them more, it’s very ironic because last time they mixed up my fries and fixed the size with no problem and were super nice.
BUT the people on shift 2/15 around 5:30PM were not helpful or friendly only the lady who took my payment smiled and listened but unfortunately it still went very wrong.
I also just checked their app and it says they’re out of caramel frappe, so maybe they were and no one bothered to inform me but passing off a product that is very clearly not what I asked for and when asked not even for an explanation but just verifying this is the flavor I ordered and getting blatantly lied to with a very clear zero caramel frappe in their hand and then even asking if I had a mocha frappe felt like a joke.
My receipt said nothing about the simple cookie crumble I requested when ordering and stated very clearly 1 Large Caramel Frappe.
There is a very big lack of communication here as the employee at the first window did not change my order after talking through the headset to the employees at the second window and they all just were laughing.
Not fun! Extremely disappointed as this has been my go-to for a nice treat for a long time but seems unless I use the mobile app or pay 15 extra dollars for uber eat delivery to order, order will not be accurate or correct and ignored if you bring up the issue.
I felt uncomfortable even trying to ask for a refund and made me want to never come here ever again.