Marco's Pizza

I order from here at least once a week sometimes twice for family movie and game day.
My order is always hot and correct.
However, today (Friday, September 22, 2023 at 6:30pm), I ordered my usual and found something in my pizza.
I’m unsure what it looks like.
I called for a cash refund even though we paid using a card and was told that it wouldn’t be a problem.
I let them know that I was bringing the boxes of pizzas back as well.
I get here only to be told “it’s a burnt olive” and “there is no way for us to refund you in cash because it would make us short on cash.” I’m still unsure how $23.01 in cash will make you that short.
But, ok… Seeing that I was a loyal customer, I expected to be accommodated since this was my first issue and refund request.
🤦🏽‍♀️ I was able to find a picture of the card we used because my husband had already left for work with it.
The GM, Don Starbarg, refunded the amount onto my card.
I’m guessing it will take 3-5 days before it’s credited back.
While I was there, I overheard another customer call in requesting a refund as well.
Maybe it was a hectic day for them and the pizza quality was off..
Don and the shift lead (a black lady) were assisting with my issue.
She gave me his name but refused twice to give me her name which seemed extremely odd to me.
Especially, since despite their demeanor towards me, I feel our interaction was still calm and respectful.
I even said it was to make sure I knew who to talk to if any issues with my refund.
She still refused.
It came off as unprofessional to me.

Owner response

The pizza would have been much better, had they put more toppings.
Got a xlarge, it had like 5 pepperoni and a small handful of olives.
They use to be so good.
Like everyone else, toppings slim.

Owner response

The OPEN sign was not lit.
I brought it to the cashier's attention but he didn't seem concerned about it.
The atmosphere was more casual than professional.
The pizza was excellent!

Owner response