El Mezcal Mexican Restaurant - Lakeland

Having stopped here for a mid-afternoon meal, I can say that this is a great location with attentive service and very good food.
The portion sizes are massive, and the prices are reasonable.
Would recommend any of the three locations of theirs I’ve eaten at.

On 4/9/24 I walked in and placed a to go order.
8 soft chicken tacos.
Got all the way home and discovered that they were all beef.
I am the only one who eats beef in my household.
I called and told them the problem and the lady said to come back.
Well I did and they told me that I would have to pay for them.
I told her it was her mistake and I shouldn't have to pay since I had to drive all the way back.
She said I should have brought the beef ones back.
I walked out never to return.
I have spent thousands of dollars there over the years.
Never again! Horrible customer service.

How to get a one star review…don’t greet me when I step into your establishment.
Didn’t even look at me or speak to me as I walked in and walked up to the front register to inquire about my order I placed online.
This was my first time here so I didn’t know there was a table up front with to-go orders.
I had to figure that out on my own because the two workers at the register refused to acknowledge the black woman that had just walked in (me).
As I spot my name on a bag after someone else walked in and grabbed an order from the table, I grab my food and leave.
As I’m walking out the door, they call me back.
NOW THEY WANT TO SPEAK?? They didn’t have my cheesecake.
I get my refund for the cheesecake then take my nachos home.
Get all the way home and start eating my food.
I ordered the nachos supreme that was supposed to have chicken and steak.
I paid $5 extra for shrimp.
My nachos just had shrimp and no chicken and steak.
I drive all the way back and tell them they gave me shrimp only and forgot the chicken and steak.
The same guy at the register who refused to acknowledge me the first time I came then proceeded to argue with me that the Nachos supreme didn’t come with chicken and steak at all.
I had to show him on my receipt where it does and how I paid extra for shrimp.
He then takes the wrong order back and I get the correct order made.
When he comes back with the correct order he says nothing and just hands it to me.
Why does HE have an attitude?? I’m the one you guys ignored, gave the wrong order to, then had to drive all the way back just to essentially be called a liar.
I take my food and I leave.
Was the most horrible service ever.
Was my first and only time ever going there and I will tell anyone with ears about my experience.
I’d hate to say it was because I was black, but that’s the vibe I got.
0/0 would NEVER recommend.