Tex-Mex restaurant, Bar, Brunch restaurant, Restaurant
Never again! Walked in to place a to-go order and no one was in the back to take my order: meanwhile 2 managers were sitting at the front just standing there talking! Smh! What kinda customer service is this? I don’t spend my money where it’s not appreciated or valued!
Owner response
Thank you for your comments. Lupe Tortilla Restaurants strive for a high standard of service and want all our guests to receive the best level of products and service possible. If we have not met that standard, we would like the opportunity to improve on that. In order to address your concerns more effectively, we need to get a little more information from you. If you could please send the following to pbravo@lupetortilla.com so that we may contact you personally about your experience. Thank you. -Full Name -Contact Phone
Food was amazing, portions are large and price right.It looks like it would be fun in the evening, but we were there for lunch. Service was slow and they weren’t busy.At lunch time servers should know most people need to be in and out.After bringing drinks you should probably come back quickly to order.And once you see everyone has been done eating for 10 minutes, you should probably bring the check.We had to wave down the server who was just talking to the bartender.He came over and asked if we wanted desert.No I want the check. But food was amazing!
Owner response
We're thrilled to hear that you enjoyed our food and found our portions and pricing to your liking! We appreciate your feedback regarding the service speed during lunch hours.We strive to provide a seamless dining experience for all our guests and your comments will help us improve.Thank you for taking the time to share your experience.
Great all around, from the service, food, and atmosphere.The margaritas were some of the best I've ever had.Very pleased.
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