Logan's Roadhouse

The Logan's + grilled chicken.
Delicious, steak was perfect, juicy, chicken Parmesan sauce is delightful.
Sides are sweet potato and corn.
Great service from bartender and rest of the staff as well.

Owner response

When we walked in, we waited for a hostess as no one was there to greet us, but we understand it's the 4th of July and being busy.
We were finally greeted and seated near the kitchen door in the corner.
Our waitress came right away, took our drink order, and left.
She returned with the kids' drinks and told us she would be back.
When she came back, she gave us our drinks and took out orders.
25 minutes passed when she brought salads, another 19 minutes before I had to get up and tell her we just wanted to pay for the drinks and salads and leave.
She sends the manager over who says what's the issue I explain it to him but he tries to smooth over by explaining to us that it's 20 minutes for salmon, 2½ minutes for shrimp, and 3 minutes for cheese to melt.
The time frame he explained to us still didn't fit how long we waited.
The food wasn't even worth the wait.
Average at best.
The waitress never returned to the table to check on us or get us more drinks, only one the check was ready.
Would not recommend this restaurant solely off the lack of service.

Owner response

I wish I could leave zero stars because I am beyond appalled at the way we were treated and the food we were served.
Our server was rude and absent for the entire meal, I only saw her twice and every time she spoke she had a freaking attitude.
We had to have a manager refill our drinks because we had no idea where she went, she was rude when taking our order.
Our food took astronomically long for being one of five tables there.
My sister’s and I’s chicken was burnt so bad we could barely eat it.
We asked to speak to a manager about our meals, the server didn’t even seem apologetic about our meals and told us she’d go get him, instead of speaking to a manager, the manager hid and just comped our chicken.
I didn’t get to speak to anyone about the horrid service and food, as I didn’t want comped meals but a chance to speak to someone.
As someone who used to work for the company I am absolutely certain I will never return to any of the establishments especially this one, if this is how customers are treated I want nothing of it.
My family was embarrassed, I was embarrassed and I’m absolutely livid.
I cannot believe that these are the type of people being employed and taking care of customers.
And not to mention it was so incredibly horrible of a service we didn’t even know who or if we had a server for the first 30 minutes of our meal.

Owner response