Lennys Grill & Subs

They have the best Philly cheese steak in the area! They bake their bread fresh as well and have a delicious spicy pepper relish that's pleasantly sweet as well.
The cook at this location is always friendly and does a wonderful job.

Just fyi, we ordered $75 worth of food for lunch.
We called in to order.
When we got there, we had 1 thing on our order that was right.
Was told everything was there when leaving.
Left the restaurant and had to go back.
Tried to call and their phone was pulled off the hook when I got back to the restaurant.
Walked in and was thrown a bag that also wasn’t correct.
Said they forgot our order.
So I brought back in the other food that wasn’t right, she said well it’s going to have to wait.
I said that’s fine.
I stepped back and left everything on the counter.
A guy named Joe comes over and started asking what was wrong with it.
Huffing and puffing because they were busy.
I understand that it’s during lunch.
I wasn’t asking you to stop doing orders.
So I try to go over what was wrong and the guy gets hateful and says well that stuff is all right.
Whenever the ticket says one thing and the food shows something completely different.
Grilled Buffalo chicken Philly salad showed below.
Supposed to just have no onions on it.
I mean this looks like a great salad to me.
I paid $12 for this lettuce and chicken.
First time ever eating there and also last time.
I’m a very simple person, I’ve worked in restaurants and I would have never treated my customer this way!

We walked in to get an early lunch but we're surprised when the man who took the person in front of us order never came back to take ours.
The woman making sandwiches said we could just use the kiosk to order.
So we left and went somewhere that customer service is taken seriously. We have never tried Lenny's subs, but after this experience, I guess we will stick with Jersey Mike's where you actually get service.

Owner response