Fast food restaurant, Hamburger restaurant, Takeout restaurant
I waited in line for about 20 minutes after placing my order with only 3 cars in front of me.I really thought my food would have been fresh and hot.I received my order and proceeded to leave I reached In the bag and it felt like I had ordered rocks.My burgers were extremely hard.I went to return the food and again had to wait again for another 5 minutes for fresh food without an apology or nothing
Owner response
Oh no! We’re sorry to hear that you experienced a long wait to get your order.We appreciate this honest feedback about the food you received and your overall experience.If you are willing to chat with us further, please connect with us here: https://www.krystal.com/contact-us/.
How could you possibly think this is right to hand a customer.I get to work just to open the wrapper to this.I come 3-5 days out the week, this was the last straw!!
Owner response
Hey, we're glad you had a great experience with us! We trust we have the best team and know they'll provide you with an awesome experience.Thanks for letting us know how we're doing.We look forward to seeing you again!
I came in yesterday afternoon around 5 o'clock.I had the most pleasant lady.Wait on us through the drive through.Really like her personality and how she treats customers.My Food was hot and fresh.We ordered a family pack.It was a really big order and we didn't have to wait very long at all, with my order so large I expected a longer wait time.very happy. Thank you Krystal 😊 💓 We will be back. Keep up the Awesome job!!!!
Owner response
Thank you for your review, Paula.We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
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