Katana

Mid. My fiancée wanted Chinese and we decided on hibachi.
I’ve lived in Norfolk for 6y now and haven’t been to one in this city so Ghent and Katana was the closest (and also still open at 7p on a Sunday).
First, the place is filthy.
The walls have never been washed.
Worse the surrounds of the grill have food and are full of gummy dry sauces. The waiter confirmed I wanted fried rice three times which, for the extra $2, we got to split an egg (more to follow).
Soup was standard warm and tasty.
The salad was iceberg and sauce, no other veg in there. Chef comes out and is dressed nicely so that’s a plus.
He confirmed everyone’s order and got to work.
His flare wasn’t flaring.
He went through the moves as a necessity instead of adding pizzaz or fun antics you usually see during hibachi.
He cooked the mixed veg with 4 helpings of oil (minimum) and was quite unnecessary.
The rice which we all wanted fried, got two eggs and some soy.
I felt like so much more could have been done with the rice.
Next he put the chicken on the grill.
The following part is what makes me most nervous.
He was finished cooking the veg, flipped the chicken after 3m on the grille and then immediately plates us our veg.
Cross contamination comes to mind and let’s hope tonight isn’t praying to the porcelain deities. Drink went empty before I found the waiter doing side work to ask for a refill.
As soon as the chef was done we were handed boxes.
The other party made the comment, “guess it’s time to go?” I felt like we weren’t allowed any time to eat although it’s 8p on a Sunday and not anyone else but our four top here. TLDR; dirty, staff tired and the food mid.
Calling it one and done.

I usually love their food but on my recent order of sushi, I found a hair rolled into one of the rolls.
I called katana first to let them know, and instead of apologizing or offering assurance that she will let a manager or the kitchen know, she suggested I call Uber Eats to get a refund instead.
I truly don’t like complaining about a restaurant online, but if it were me, i’d want to know about hair in my food…

Our food was delicious, the sushi too ! The chicken and steak wasn’t undercooked either.
I always add soy sauce and yum yum sauce for even more flavor! The elderly couple was very nice and greeted me when I arrived to pick up my food.