Chicken restaurant, Mexican restaurant
Food & drink
Vibe
Fried chicken
Roast chicken
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
Food was great, love me my childhood juan pollo! Although, service wasn’t.Completely rude older chicks..And everyone just looks like they hate their job.
Owner response
Hello MS., Thank you for taking the time to leave a review.If you would like to give us additional feedback contact us at (909) 885-6324 or email info@juanpollo.com.
The chicken was great, we ordered Horchata which was not good at all.They had this greasy texture and were grainy.Too bad we tried it until we left the place.The place is clean on the outside.Inside the kitchen was a little messy.The cashier was really nice and polite, compared to the people handling your food.They looked stressed out and not in a good mood.Overall it was okay.
Owner response
Hi Edith, thank you so much for the review! We appreciate your business and look forward to seeing you again soon!
Never had problems at any Juan Pollo location, nor the Ontario location...until today. Went to get lunch and brought back to work.When I was about to enjoy the rice pudding I purchased, I noticed at least 4 spots of mold. So disappointed! Now I am questioning the food I just ate...crossing my fingers I don't get sick!
Owner response
Hello Maggie, We understand your disappointment and agree that is not acceptable.Please accept our sincerest apologies, and we'd appreciate the chance to hear more from you and make things right.Please give us a call at (909) 885-6324 or email info@juanpollo.com at your earliest convenience.
Hamburger restaurant
701 W Holt Blvd, Ontario, CA 91762, United States