Jimmy John's

My experience was absolutely horrible!!I came here back in April and my sandwich had barely anything on it, so I called the store and they told me a manager would call me back, I waited a week and nothing so I went online and did a report and they told me to give them the store information, I did that and waited another 2 weeks and still nothing! Here we are in June with no call back or no solution to my problem.
When it all could've been fixed with a simple sandwich remake but all this showed me is that Jimmy John's, even the corporate location does not care about making things right with their customers.
I will no longer be spending my money at this establishment and it's sad because my daughter really likes their sandwiches but yo go 2 months with no solution is insane! Especially when I was assured 3 times someone would call me back.

Had a fantastic experience at this location.
I had family in town visiting and wanted to pick up sandwiches before the cornhuskers game.
We waited outside until they opened and were greeted with warm smiles when we walked in at 10:31.
Upon arrival the cashier helped us navigate the menu and choose the appropriate sandwiches for the tailgate all while handling the stress of a whopping 30 sandwich combo mobile order that came in.
I could tell from the moment the meats hit the bread that it was going to be a wonderful addition to our fun filled day.
Kudos to the staff and management for maintaining such a lovely location.

Owner response

Terrible customer service skills from a so called manager.
Very rude and disrespectful.
You should learn how to treat your guest properly with respect.
Will notify corporate office about this situation.

Owner response