Jimmy John's

Delivery driver snuck past me waiting outside entrance to hospital.
Had to call to find food.
Other then me being in the wrong spot everything was perfect.
Whomever I talked to on the phone was cordial and nice.
5 stars all the way.

Owner response

30 minutes after I ordered delivery, they called and said that they do not have the means to deliver.
Summer Sem.
Finals and we are just trying to get things done and not waste time.
Jimmy failed.
The current time is 4:47pm.
Notice picture.

Owner response

I have ordered from this Jimmy John’s regularly for a few months now.
I have never had issues here before with the food, staff, and always speak very highly of them. However, today was a different experience.
I placed an online order that totaled around $50.
When I got there, they proceeded to hand me my food.
We double checked our order at a table and noticed that a pickle we had ordered wasn’t in the box of food we were given.
We went to the counter and asked the lady if it was in there, very nicely if I must add.
The lady gave us such a horrible attitude and a disgusting face over us asking something that WE paid for.
She then turns to her coworker and makes a smart remark to her, asking if the pickle was in there, and when the other woman comments back, the lady states she was “just joking”.
Once again- super uncalled for to talk to PAYING customers the way she did.
We leave without saying anything and hope it’s actually in the box.
Fast forward to opening all of our food, the pickle was not in there. This review isn’t so much about the pickle, but more so of the employees’ unprofessionalism & bad attitude.
I wouldn’t want someone like her working for me if she treats everyone the way I had to experience her attitude today.
We all have bad days, but this is your job.
I hope I have a different experience if I choose to come back to eat here, and hope her day gets better.

Owner response