Sandwich shop, Caterer, Fast food restaurant, Meal delivery, Takeout restaurant
Food & drink
Vibe
Sandwich
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Today I ordered the new salami with mozzarella (I already forgot the name).When I got back to work with our food, I realized they accidentally forgot the cheese and balsamic.I called to inform them.They said come back and get a new one on us.When I went back they let me keep the other sandwiches.We are all human and all of us make mistakes.They were very kind and professional! PS Best tuna ever!
Owner response
Love the love! We’d love to pass on the positive words to the franchise owner.Please share your experience with our team here: http://bit.ly/JJsFeedback
If it wasn't for Austin I wouldn't even be a Jimmy John's fan!! Besides being professional and keeping a clean atmosphere they get me in and out in less than 5 minutes it is ridiculous how fast they are, they do a wonderful wonderful job! The delivery serviice is impeccable and they're always super friendly, this is hands down the best Jimmy Johns in Vegas!
Owner response
Love your love! We’d like to share this with the store’s owner.Could you please share your feedback with our customer service team so they can pass it on: http://bit.ly/JJsFeedback
Ordered delivery a couple weeks ago and it took 2 hours.Figured I'd try again today and my food was never delivered at all.Tried calling the store both times and only get a busy signal.Love the sandwiches but delivery service is a joke.
Owner response
We are sorry for your experience, that’s not how we roll.Please reach out to our customer service team here: http://bit.ly/JJsFeedback and we’ll share your feedback with the local store’s owner.
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