Del Taco

Everything was great about our visit (great food, fast service, clean, etc) but the thing that stood out most was the service, specifically that of Tasha! She needs a raise or a promotion or something! She is amazing at customer service.
Anyways, I had placed a pick up over on our road trip and accidentally placed it for the location we were at previously in CA instead of the Las Vegas location.
She was so gracious and helped me figure out to get a refund for the order I placed for the wrong location and was so kind and understanding and didn't make me feel bad at all for my blunder.
Then, she got our new order in, finding any discounts/coupons she could for us.
She saw that we had our 5 hungry kids with us, and gave us parts of our order as it was ready, so the kids would have something to eat while they got the rest of our order ready.
I am so grateful and have this location saved so next time we are passing through Vegas we remember to stop here.
I definitely recommend this Del Taco.

Owner response

After 10 minutes of waiting for our food we just left without a refund.
Place was dirty, service was non-existent.
I really can't comment about the food since we never got it.
I appreciate the feedback from the owner but since I don't live in Las Vegas there is no way to fix this.
My visit to your restaurant was my first and will be my last.
I hope you fix your management problems for future customers.
For those who read and act on these reviews I suggest that you eat elsewhere.

Owner response

The person who waited on us at the 24-hour drive through window was rude and disrespectful.
I arrived approximately 12: am on a late Sunday night.
When I ask was there something I said she indicated that I came when she was closing.
I explained that was no reason for the blatant disregard of the customer which was.
The location: 2531 W CRAIG ROAD NLV.

Owner response