Jersey Mike's Subs

Name: Jersey Mike's Subs
Address: 7500 S Santa Fe Ave Suite 600, Oklahoma City, Oklahoma, 73139, US
Telephone: (405) 634-7300
Price range: $
Rating: 4.30

Sandwich shop, Caterer, Deli, Fast food restaurant, Takeout restaurant

Location: 7500 S Santa Fe Ave Suite 600, Oklahoma City, OK 73139, United States
Phone: (405) 634-7300
Price: $

Opening hours

Sunday: 10 am-9 pm
Monday: 10 am-9 pm
Tuesday: 10 am-9 pm
Wednesday: 10 am-9 pm
Thursday: 10 am-9 pm
Friday: 10 am-9 pm
Saturday: 10 am-9 pm

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Reviews

They made the wrong sandwich and then just took the meat off that didn't belong. They didn't even care to remake the sandwich and just assume i wouldn't be allergic to something i didn't order. All I got was a apology after they continue to make the same sandwich with that cross-contamination thing i did not order. When I bring up the point if he's going to remake the sandwich, all I get is the rudest "well, do you want it to be remade?". I just left I don't feel like Jersey Mike's is worth gambling my life over. I can't believe I even had the thought to be excited to be stopping at a Jersey Mike's. Edit: The number in the owner's response was called with no answer.

Owner response

Hey Chris! We are so sorry you had this experience! This is not the type of visit we want for our customers.
We would like to talk more about it.
Please call us 405-651-1400 so we can learn more.
Thank you for your feedback!

VERY terrible customer service and bad management.
Came in and ordered a sub when no one was in the store and they immediately charged me for my order.
As I waited, no one was making my sandwich.
Another customer came in shortly after and the employee took her order and immediately made her order for her as I'm standing here still waiting for mine as they have pushed mine to the side.
As the customer was about to check out, I asked the person at the register why they made someone else's order who came after mine, rather than my own.
No apologies were given and they continued to stand there and not make it.
Manager came out later and offered to make my order after I had been complaining about this terrible service.
I wanted a refund at this point and they were trying their hardest to not give me one, which is ridiculous after this service I have received from them.
Will not be coming back and they need to get better management.

Owner response

Hey there, Kaitlyn! We are very sorry we let you down.
This is not the kind of experience we want to provide for our customers.
We want to make this right for you! Please email cassie.guinn09@outlook.com so we can learn more about your experience.
Thank you for your review!

every time I come here it’s 50/50 if I’m gonna get the right order handed to me or if the online orders even get made before you show up to pick up after 15-20 mjns , very annoying.
I was also told I’d be mailed vouchers for the inconveniences and never received anything in the mail, WILL NOT BE BACK.

Owner response

Hi Josh, we are so sorry you have had bad experiences with us.
We would like to look into the missing coupons and see what we can do to make this right for you.
Please call us at 405-651-1400.
Thanks for your feedback

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