Fast food restaurant, Breakfast restaurant, Hamburger restaurant, Restaurant, Southern restaurant (US)
Food & drink
Vibe
Comfort food
Chicken fingers
Biscuit
Burger
French fries
By owner
Street View
Menu 1
Menu 2
Menu 3
This place is terrible.Time to find new management assuming ownership cares.Terrible service.Slow, and no one seems to care.I would need to get here 30 minutes early to get a bacon, egg, and cheese biscuit to make it to work in time.Just took a bite of my burger and threw it away.Trash, cold, stale, terrible.No napkins anywhere, had to go ask for some.Was given some yet no one went to replace in the dining room.Won't be back anytime soon.
Owner response
We're truly sorry to hear about your experience.We strive to provide quality food and service, and it's clear we missed the mark during your visit.Your feedback is important to us and we'd appreciate the opportunity to make things right.Please share more details at tellittojacks.smg.com so we can address your concerns.Thank you.
Clean place, relatively new.Food was fresh and served hot.Tried the Southern Chicken sandwich meal with sweet tea.I asked for a strawberry & cream cheese and got an apple pie.But it was good.The tea is okay.I appreciate the manager for letting me know to watch out for the sandwiches because they were freshly cooked.Awesomeness!
Owner response
We appreciate the 4 stars, Shir! Hope to welcome you back for another great experience next time.
THIS LOCATION IS THE ABSOLUTE WORST.Regardless of what time I go, something is ALWAYS left out.Food, condiments, straws, etc.Bought a pancake plate, got home with no bacon, no syrup, no napkins, no straws.I have let it slide time and time again for convince, but life is too expensive for reckless employees to be wasting my money.If I go to jacks it will NEVER be this location.Employees attitudes suck, the food sucks, and I am done wasting my money and time! And stop saying you’re in Irondale, you’re in Birmingham!
Owner response
Brooke, we're very sorry to hear about your recent experience and will address this with our Birmingham team ASAP.Please reach out to us at tellittojacks.smg.com, so we can learn more and make this right.
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