Dairy Queen Grill & Chill

Me and my boyfriend went here today to get some icecream after looking at houses.
The service was not friendly or fast.
A group of 5 people walked in 10 minutes after us and all got their icecream before us.
When we finally did get our ice cream after they FORGOT about us my sundae had the most minuscule amount of hot fudge on it.
I wasn’t even going to bother trying to ask for more because the lady making the ice cream seemed so hostile.
Not a good experience AT ALL!

Owner response

I have ordered 3 kids cheese burger combos, number 5 combo and number 7 combo.
They prepared my kids meals and they stated making other customers orders then after 38 minutes they made my last two combos.
I told the girl that works there I don’t want Bacon on my burger.
They did put bacon and they removed it but they forgot few pieces.
My sandwich look does not look like a cheese burger at all .
The bread is soaked with sauce and the cheese is not melted.
The lettuce is all over the sandwich.
The kids ice cream was melted by the time they finished.
They kept telling me the meat is cooking while they were making other customers orders .
Customers who ordered after me.
The employees handling the food with no gloves.
One of the employees was grabbing onion rings with his hands.
I wonder if the franchise care about this location.
Some type of people are not meant to be for this type of business.
Hygiene cannot be taught.
It’s natural.
And this crew is far away from hygiene.
The meat was not cooked.
If you accept to work in the restaurant field.
You should have some kind of integrity and handle every order as if it was yours.
The employees of this shift far away from that.
That would be our last order for sure.

Owner response

Pulled to the drive thru to order and was immediately greeted with a horrible tone and attitude! Turned out to be an older lady who appeared to be a manager in the window taking the orders.
After seeing her I remembered that this isn’t the first negative encounter I’ve had with her at this location! She handed me my drink, sundae and food separately and each time did not say a single word! She handed me the food, closed the window and walked off.
Also got aggravated when I asked for more napkins!! Completely and utterly disrespectful! Horrible customer service! Had I not been short on time I would have left and when some place else! I would not recommend anyone come here!

Owner response