Fast food restaurant, Breakfast restaurant, Hamburger restaurant, Restaurant, Southern restaurant (US)
Food & drink
Vibe
Comfort food
Chicken fingers
Biscuit
Burger
French fries
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
Jacks is a fast food chain regional to Alabama and I wanted to try this place.They have burgers, fried chicken and breakfast foods.The store is clean and the employees are friendly.The sweet tea is really good and so is the Big Jack burger.The fries are also pretty good.I tried the new bourbon BBQ boneless wings and they were delicious they were nice and crispy and almost tasted like Chinese food.
Owner response
Hi Drew, thanks for the amazing review! We're thrilled to hear your visit exceeded expectations.Can't wait for your next visit back!
Can you tell me why these people gave me my food open in a paper bag with the napkins and fork just tossed in on my food! No gloves!!! I eat at other locations in Huntsville all the time and these type of foods come in take out Styrofoam black containers! I call because this is unsanitary and I am irritated that you disrespect my patronage this way.You could have told me so I could make a wise decision. What made it so bad.I called to ask why and discuss how dry and horrible the food looks and how unsanitary this is.I asked for the manager and the lady says she the manager.I thinks she lied the reason why is because she proceeds to say that is how the food is supposed to come.I am not brand new! She continues to lie and avoid my direct questions.I have worked fast food you can't lie to people who know better.JORDAN LANE JACKS is not the place to get good service or food! You Don't have e to Lie and you don't have to ha e such a bad attitude.I didn't do it to you.Whatever er it was.May God have mercy on your soul.
Owner response
Hay Mia.We apologize for the experience you had at our Jordan Lane location.We take all complaints about food quality and service very seriously.We will be looking into the issue you reported regarding the packaging of your food and the response you received from our staff.We strive to provide the best service possible and will take steps to improve our customer service and communication.Please contact us at tellittojacks.smg.com with any further concerns.
Well I couldn't rate the food because unfortunately I couldn't order from being told I needed to order or move because the timer was running.I wasn't even there for a full 60 seconds..The best part is I was literally the only one in line... if you want food from jacks that you're not scared they may spit in, I recommend you try another location..
Owner response
We're sorry to learn about your recent experience at our restaurant.We aim to create a space where everyone feels valued and comfortable, and it seems we fell short during your visit.We would be grateful to hear more about what happened and take steps to address it.Please feel free to share your feedback with us at tellittojacks.smg.com.Thank you for notifying us of this issue.
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