Jack in the Box

You can tell they do not regularly.
Refill the flavoring for the soda machine.
Our Coca-Cola tasted very water down when I complained about it.
I got an attitude.
I shook it off left from there.
Order was wrong.
Turn around to get my money back again received.
More attitude from the same cashier that worked the drive through.Maybe she should fix her attitude.Along with her eyebrows

Owner response

Uh they only allow drive through up to 2 am.
Wouldn’t let me walk up to the window to order expected me to be in a car.
I came from the hotel next door by Uber.
I’m not gonna have a car to drive up…

Owner response

If I could I would give this place a negative 5 stars!! The store manager, PEDRO needs to learn what customer service really means.
I had NUMEROUS and I mean NUMEROUS issues with this " so-called store manager".
Since the pandemic started this was my go to restaurant.
I've spent thousands of dollars at this location I have had numerous issues here because they are not making my orders correctly.
This is on the restaurant for not following the directions placed on the screen through the mobile app.
Today I ordered 2 loaded breakfast sandwiches with mayo and 4 regular breakfast sandwiches.
I paid through the mobile app.
When I got home, I noticed that all of the sandwiches were missing sausage.
A few of them were missing ham.
I called an spoke to Julita she was very sweet and offered to replace the sandwiches.
I told her I would be in later to get them.
At 3:32 p.m.
I called and a lady picked up.
I asked to speak with Julita and she hung up on me.
I called back and spoke to the store manager PEDRO who then informed me that he is not replacing my order.
I said why not.
He then said to bring the food back...what the heck? The order was placed at 9am this morning and due to covid-19 it is against cdc guidelines to accept food back once touched.
The employees allow people in to order and they are not sanitizing the surfaces, the door not the credit card machines.
PEDRO then insisted and argued with me saying that I had orders replaced in the pass.
I said yes I did because you're employees were not making the orders correctly! He then insisted that I "kindly" never place mobile orders to his restaurant again! So because his crew can't get it right, he is not allowing me to order here again?! I GLADLY WILL NOT!!! AVOID THIS JACK IN THE BOX AT ALL COST.....SEEING AS THEY ARE REQUESTING YOU BRING FOOD BACK DURING A NATIONWIDE PANDEMIC....THATS SAFE.
As I was waiting for the replacement order a gentleman with a dog came in...
that's definitely not allowed in a restaurant.
I would really really think twice about your safety before going here...
seems like a lot of guidelines are not being followed.
I will be contacting cdc and the corporate office because the way he treated me was unprofessional and uncalled for especially since I did nothing wrong but reporting an issue with my order that was made incorrectly.
I'm sure you all would agree??

Owner response