Jack in the Box

I'm so so 😡 mad, I got the order all wrong paid for it and when I started getting my food I saw only one large fries I asked for 2, I had to pay and order the second one, my kids check their food while I'm driving to great America and no hot sauces for my chicken strips and I said it twice to the lady 🤨.
Horrible service, that's not all, the fries were hard as a rock I just couldn't drive back we were going already late and now hungry 😩.
Wasted $25 , they are making more than $20 per hr.
What kind of service is this, horrible......
And food was nasty, the tacos was just lettuce and the cheese not melted.
Called the number on receipt says disconnected.
Would not recommend this place, save yourself a trip and a mad 😡 day.

Owner response

I always take out (they have drive thru) from this place so I can't say much about the atmosphere inside the restaurant but can definitely vouch for the taste and service.
Food quality is always consistent here and service is fast.
I generally customize my order as most of my family members are vegetarian - hence we go for item #22 from the menu and replace sausage with hash brown.
It tastes like McAloo Tikki Burger that one can find at McDonald's in India.
Today I waited for a couple of mins because they were making hash brown.
All good if the food is served hot and fresh.

Owner response

On Thursday I had to buy as usual, I spend almost every day after work at 8:30pm I buy hamburgers and large potatoes and the guy who attended me was very friendly, I asked for his name to congratulate him since I asked him everything fresh and he or she assured me that when he or she is on the shift everything is fresh, I deliver my food he repeated my order and I realized that he inspected that everything was fine, I got home and my food was hot and fresh they should hire more staff like this boy Mery

Owner response