Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
I see so many reviews saying customer service was bad.In our case customer service was really good. But judge for yourself in the pictures.something needs to be done.Either they change the pictures of the burgers or make them a little bit similar as they advertise. (By the way, they apologized to my bf and told him to bring the receipt for a refund but I had already thrown it to the trash can and just left.I was not going to be looking for it.But promise to myself never going back to jack in the crack.This company is a rip off.
Owner response
Hi Ignacio, we're sorry to hear about this experience.You should always expect properly prepared food at Jack's.We'd like to look into this further.Please reach out to us at https://www.heyjackbox.com/.Thank you for your feedback.
I was so excited to try the new double smash burger....only to be very disappointed!! Although the meat quality seemed to be adequate, the hamburger meat was cooked so long it became hard and very unpleasant.What a great idea, but a bigger disappointment!!
Owner response
Hi Amy, we're sorry to hear about this experience.You should always expect properly prepared food at Jack's.Please reach out to us at https://www.heyjackbox.com/.Thank you for your feedback.
Although the drive up line was four cars deep when I arrived, my order was taken efficiently and courteously. When I got to the window, the person made eye contact, greeted me with a smile, and when I mentioned how busy they were, he just said that it's ok, and it even makes his shift better when he is busy.Great attitude. Also, the salads are so much better in the last few weeks...real green lettuce, not the super-white and hard leftover lettuce-hearts.Thanks!
Owner response
We’re disappointed that we did not meet your expectations.If you would like to let us know how we can improve, you can always reach out to us at https://www.heyjackbox.com/
Mexican restaurant
6451 E Pacific Coast Hwy, Long Beach, CA 90803, United States
Mexican restaurant
6400 Pacific Coast Hwy Ste A-100, Long Beach, CA 90803, United States
Turkish restaurant
5205 2nd St, Long Beach, CA 90803, United States
Restaurant
6480 E Pacific Coast Hwy Ste 130, Long Beach, CA 90803, United States
Mexican restaurant
6420 Pacific Coast Hwy, Long Beach, CA 90803, United States
Asian fusion restaurant
6380-A E Pacific Coast Hwy, Long Beach, CA 90803, United States
Pizza restaurant
Marketplace, 6417 Pacific Coast Hwy, Long Beach, CA 90803, United States
Irish pub
5734 2nd St, Long Beach, CA 90803, United States
Mediterranean restaurant
21 39th Pl, Long Beach, CA 90803, United States
New American restaurant
6460 Pacific Coast Hwy #125, Long Beach, CA 90803, United States
Seafood restaurant
6550 E Marina Dr, Long Beach, CA 90803, United States