Jack in the Box

I went through the drive thru.
The girl taking the order asked about 6 times if I wanted small, medium, or large.
After I had answered and had said multiple times that I wanted the meal, she asked if I wanted fries and a drink.
Doesn't that come with the meal?? Although irritated, I stayed calm because it could have just been an issue with her headset or something.
When I got to the window, she had a very cold demeanor.
Nobody inside was speaking to each other, even.
My fries tasted recooked, and the chicken was cold.
I asked for light ice but got almost all ice and very little soda instead.

Owner response

The 2 for 3 breakfast sandwiches are a great quick pick up! Also tried the combo box of mini tacos, mozzarella sticks, and curly fries.
The fries are lacking.
The tacos and mozzarella sticks were tasty!

Owner response

It was a while I hadn't been here but when we walked in to the lobby they acknowledged us.
The gentleman on the register greeted us, we asked for a few minutes to look at the menu.
He took 3 different orders from us and got all of them right.
He even repeated the order before paying, when he was handing the food to us as well.
When we got home the food was still hot and it was delicious.
I think there's new management since the times I've gone something always messes up on my order.
This time they nailed everything on everyone's order.

Owner response