Chipotle Mexican Grill

Extremely Disappointing Customer Service and Food Quality I recently had at Chipotle located at 1546 N Cooper Rd, Gilbert, AZ 85233, on 04/06/2024. Upon entering the restaurant, I encountered an atmosphere of chaos and stress as employees were hurriedly shutting down the restaurant well before the posted closing time.
There were audible expressions of dissatisfaction from other customers, and it was clear that fresh food options were no longer available, including essential items like tortillas, meats, and guacamole. Despite arriving close to the closing time, I proceeded with my order assuming I could still get a quick meal.
However, the food I received was of notably poor quality.
The rice was plain and lacked the usual cilantro and lime seasoning, and essential items like guacamole and tortillas were unavailable. To add to my disappointment, the manager (Armando, based on my receipt) abruptly informed the remaining diners that the dining area was closed and asked everyone to leave, despite there being approximately 12 customers still present and with several minutes left until the posted closing time of 10:00 PM.
When I politely requested a few extra minutes to finish my meal due to a long drive ahead, the manager responded with unnecessary hostility and denied my request. The situation escalated when I asked for the manager's name to address my concerns about the discrepancies in closing times and food availability.
Instead of providing assistance or information, the manager defensively refused to disclose their name and made an inappropriate comment about "killing animals," which was insensitive and irrelevant. When I expressed my intention to take a photo to report the manager's behavior, he proceeded to call the police on me, which was completely unwarranted and shocking.
This lack of professionalism and disregard for customer concerns is unacceptable. Upon reading reviews on Yelp and Google, I discovered similar complaints about rushed service, sold-out food items, and overall dissatisfaction with the level of service provided at this location.
It is surprising and disappointing that a Chipotle restaurant, especially in Arizona where Mexican cuisine is highly valued, would fail to meet basic standards. I was deeply upset and frustrated by this experience, which prompted me to speak up and encourage other patrons to share their honest reviews.
Opinions matter, and it's important to hold businesses accountable for their service quality. In summary, the overall condition of the restaurant was subpar, and I left feeling deeply dissatisfied and unheard as a customer.
This experience does not align with Chipotle's values of customer satisfaction and transparency. I hope that this feedback can be used constructively to address the issues at this location and improve customer experiences moving forward.
Attached is a photo of the unseasoned rice for your review. Thank you for taking the time to read about my experience.
I hope that appropriate actions are taken to address the issues I have highlighted.

The girls working there are careless and disgusting.
My husband and I found avocado peel in our salad bowl.
When preparing the food the girl just tossed everything together.
I felt like I was eating watery salad.
Will not come back to this location.

disgusting idk what that was i had to spit it out how do you guys serve this and call it meat the kitchen was super dirty food and dishes everywhere took forever to take my order which was only 2 bowls and it cost 30$ The guy working would’ve gave me half a spoon of rice if I did not ask for extra in for it to be $30 is a scam don’t come here the food is nasty and dirty