Jack in the Box

I typically don't review fast food restaurants, but I had to write a review here.
I have recently been multiple times over the last couple of months and am always surprised at how good the food is.
The workers are amiable and helpful.
The food has ALWAYS been hot, and they get the order right every time.
I'm not a big fast food person, but I enjoy ordering from here because they nail it every time.

Owner response

Recent Review: Horrible experience; absolutely horrible! Manager Ruth as rude, disrespectful, condescending (shocking as I always thought she we was cool because my colleagues go there often) as the day is long & very combative.
Not sure if she was having a bad day, tyrannical way of implying no way I make mistakes or food is never made with a mistake but this was an over the top experience as noted horrible. Although she came off engaging from the onset when I was placing my order (out of our group of colleagues) and I even had my receipt as this is how often/ we & I come there, that all changed instantly after greeting me when I informed her that my order was cold.
Never have I seen a manager so insistent that they were right and the customer wrong.
What is even worse is, I only had an issue with just one item and not the entire order! Her hard nose, there is no way I the manager am wrong antics has permanently dissuaded future and repeat business for me and my colleagues who all work at the neighboring hospital.
They too were like wow, she is not even being reasonable and had we not been pressed for time we would have left our orders and walked out.
What a shameful display of customer service gone awry and could have easily been remedied.
When will Managers get it through their thick skulls that that although the customer is not always right, they deserve to be treated with respect. Especially with so many choices in close proximity of which we all be dining hereafter.
I am in no implying as a professional myself am always right and neither are you madam, but at the very least be receptive to the customer's needs and don't argue with them, make a spectacle of the issue and because Ruth, you and JIB got my order wrong and didn't have the courage, the kindness, the willingness to admit it as though mistakes cannot be made at this JIB when you are on duty.
It is unfortunate however that you, and you alone are to blame for this debacle as we love JIB. Previous Review: Food, hot 🔥 and fresh.
For the prices they charge shouldn't it be.

Owner response

6/28/23 1900hrs $$6.92.
Ruth is Fabulous!! I ordered white rice with two grilled chicken breast.
This is the first time it’s served on the same platter.
I really love this idea! Makes it a lot easier to eat.
Knife fork and napkins were provided.
Facility is very clean.
The restroom is spotless.

Owner response