Jack in the Box

Waited in line for like 20 min just to get my food which I placed an online order.
I’m half way home when I realized they forgot my medium curly fry and mini churros.
Also my food was cold.
I came back waited another 20 minutes and I asked if they could remake my fan fav box which the mozzarella sticks were cold along with the fries but wanted them to remake those at least.
I told the lady she said okay.
She gave me a box and my missing items.
By the time I got down the street I opened the box.
They literally “reheated” the box that I gave them.
They put all the items back in the fryer and gave it to me.
So the mini tacos were burnt, curly fries were all right, but the mozzarella sticks did not have any cheese in them like at all.
So disappointed.
I called at least 5 times that night and no answer.
I did not want to go around a 3rd time absolutely ridiculous.
The workers should be ashamed speaking from someone who used to work in fast food.
I had a feeling that they were going to do something like this when I heard girls laughing in the back but of course gave them the benefit of doubt.

Owner response

Visited this store this evening waited and waited for our order.
I was asked to reverse and reset their timer I was happy to do so.
We were the only ones in line.
When we pulled up there was a car getting their order at the window but they drove away.
Still waiting and waiting for our order and noticed we didn’t get 2 tiny tacos like we thought we only received 1.
As we walked into the lobby Isaias was at the door and I told him you guys made us wait forever and couldn’t even get our order right.
I walked in the I told the gentleman at the fryers and he immediately started making them.
Here came Isaias with his smart mouth I bagged your order you’re going to have to pay for them we didn’t charge you I said that’s fine.
I paid and waited.
He rudely stated we had a long line didn’t you confirm your order on the screen? I said ya but honestly I have two kids hungry in the car I didn’t notice if it said one or 2 cause she changed my order at the window, I asked for mozzarella sticks which were not on the menu but J Khori said no we have them.
I asked him to remake my order cause he was just arguing and arguing, He was being so rude I asked for his name.
He spelt it out like I couldn’t read I S A I A S.
I told him that’s ok you don’t have to spell it out my cousins name is Isaias.
He said I want to make sure you get it right cause there’s 2 Isaias, I told him I don’t care I know how to spell.
Anthony the TL then comes up front says I’m just going to give you your money back because you don’t care who gets in trouble.
I said I told him I don’t care I know how to spell his name.
I said you guys made us wait forever and I still backed up to reset your timer I saw you guys celebrate cause I did you the favor.
Isaias kept on saying I was in a long line I said no I wasn’t how did I back up!? Check your cameras.
Anthony tells me mam you know we just made over $1,000 in an hour.
I said there was no one when I got in line that’s all I’m saying.
Anthony tells me look at you acting all crazy in front of your kids.
I told him don’t worry about my kids you really think I’m just going to let him talk to me like that I said just give me my money.
He says then just stop talking.
I said you’re talking to me.
He refunds me 21.76 on my original receipt which was 17.42.
As I grab the receipts he goes wait I need to refund you the tiny tacos.
I said well you didn’t even give me the right amount.
Isaias tells him ya it was 17.42.
I showed Anthony the receipt I said where do you see 21.76? I told him for a team leader you sure don’t pay attention.
I grabbed my receipts cause I really wasn’t up to continuing their never ending disrespect.
I told him keep the taco money I don’t care.
Someone yelled out we still kept your tacos.
again still being so disrespectful.
As I walked out I showed 2 guests my receipt and I told them and he says I’m the crazy one.
Anthony says now you’re bothering our guests.
I told him you just called me crazy?!?! You’re the one that doesn’t know how to do his job and we walked out.
First thing my 7 yr said was “Mom he was so rude” I said I know they wouldn’t stop huh.
I really hope Anthony isn’t being considered for management.
Anyone in leadership should lead be example.
All he did was encourage Isaias to continue to be rude to me in front of my kids.
J Khori stayed quiet the whole time.
The gentleman on the fryers with dreadloks I did not catch his name thank you for trying to help us.
Paying for the tacos was not an issue.
The way they made us wait, then reset their timer.
To just be treated so rudely after is crazy.
They should not be in the position to speak to any customer.
They were not friendly in trying to see what happened to our order it was nothing but smart remarks and dis respect.
Now I know why you have 3.7 stars If I could I’d give a negative 10!!!!!!

Owner response

At least it's 24 hours a day and they at least accept credit and cash full-time.
Service just could be better can't even get a Coke without ice or french fries no salt.
Don't even try to get a specialty order

Owner response