Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
The customer service was excellent, the food was also good, the area is little bit scary. Update went back on April 4 2024 around 11pm The customer service was horrible 😑
Owner response
We appreciate the review and hope to see you again soon!
I went to the drive threw and ordered 2 items.The person taking my order spoke very little english and was very hard to understand. He got irritated about the comunication issue.At the Window it was a lady helping us. She also spoke very little English. It took a very long time to get our food. While we waited 2 differant people approched our car.One asking for food or money. The other wanted to know if we needed "anything" or were we "all good".Both people also approched the car behind me. It felt very unsafe. When our food came the worker would only give us 2 napkins and when we asked for now salt and pepper she said i had enough and didn't need more and shut her window! Very rude!
Owner response
Hi Kristy, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
The dining area smells horrible! It needs a full disinfectant wash.I could not escape the smell of urine, I moved three times to try to get away from the smell.Most people don't eat in the bathroom, but at this location you can experience it if you dine in.Gross 🤮🤮🤮! Consider getting a new mop and bucket, then keep a separate one for the bathrooms.
Owner response
Hi Aaron.Thank you for your feedback.We take food safety, cleanliness and sanitation very seriously and would like to investigate this further.Please reach out to us at https://www.heyjackbox.com/
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