Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
I bought two Munchies in the box and the workers only gave me one box with one serving of mixed fries and curly fries! I asked to be fixed! My friend orders only curly fries! They still can't get the order right! If they get paid $20 an hour, they're still idiots!
Owner response
This is disappointing to hear.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
2.5* stars but I'm rounding down because most of my impression of the value for the money comes from the in-app deals which aren't available if you order in-person and can change at any time. The main positive is that the in-app deals are very reasonable: you can get two breakfast sandwiches for $3, two tacos for $1, or two hamburgers for $5. For those prices, the food was just OK, but that's stretching my standards pretty low to accommodate the fact the prices are half of other fast food. Nothing tasted particularly fresh and everything that I liked wasn't discounted so the value really wasn't that great. I'd say that about a third of it was tasty, a third of it was fine, and a third of it was barely acceptable. Service was surprisingly friendly for a fast food restaurant open late, but the location is so small that it feels incredibly cramped and claustrophobic. Overall, it's not the worst thing in the world if you get one of the deals but I can't recommend it at the menu price.
Owner response
Hi Kyle.We always want you to get your money's worth and enjoy a great experience.We hope you'll give us another chance to meet your expectations.
I ordered a Munchie Box - 2 tacos, onion rings & spicy chicken sandwich. At least 1 taco and the spicy chicken patty were double fried — I ate burnt food. I will try to imagine they didn’t re-cook expired food…but that certainly was my impression. Also, the tacos have shrunk! Also, the inside was kinda gross. First & last time I visit and order from this location.
Owner response
Hi Martha, we're sorry to hear about this experience.You should always expect properly prepared food at Jack's.Please reach out to us at https://www.heyjackbox.com/.Thank you for your feedback.
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