Jack in the Box

Name: Jack in the Box
Address: 200 W Loop 820 S, Fort Worth, Texas, 76108, US
Telephone: (817) 367-6478
Price range: $
Rating: 3.80

Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant

Location: 200 W Loop 820 S, Fort Worth, TX 76108, United States
Phone: (817) 367-6478
Price: $

Opening hours

Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours

Access

Sunday: 6 am-10 pm
Monday: 6 am-10 pm
Tuesday: 6 am-10 pm
Wednesday: 6 am-10 pm
Thursday: 6 am-10 pm
Friday: 6 am-10 pm
Saturday: 6 am-10 pm

Drive through

Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours

Food & drink

Vibe

Comfort food

By owner

Street View

Menus and Prices

Add Your Review

Reviews

My husband went through the drive thru and ordered some tacos and a burger, he wanted to add more tacos and asked the guy at the window named Denver.
He rudely snapped at my husband telling him he couldn't do that, when my husband went to ask him another question, he interrupted saying the same thing, calling him "buddy".
He even went as far as slamming the window shut in his face not once but twice.
When we got our food and we got home, our tacos were SO overloaded with sauce that it was soggy and even soaked through the wrapper, basically inedible, in the photo of the receipt, you can see where the taco sauce had bled through and got on it.
His burger was also soggy and super cold, it also looked as if it had been SAT on.
It was SMUSHED.
My husband called this store to file a complaint with the manager, whom answered.
She told him that she was going to help him by handing the phone to Denver because she wasn't going to sit there and be cussed at and bullied by anyone, which he hadn't cussed at her nor was he being rude to her, he was simply filing a complaint.
When he spoke to Denver about the food, Denver said he didn't give us bad food, that we were LYING about our food being soggy.
He was utterly rude and even hung up on my husband.
When my husband called back, Denver had answered again and my husband asked why he had hung up on him and he said that he wasn't going to sit here and listen to lies. Idk about y'all but you shouldn't be a manager if you're gonna sit there and accuse an upset customer of bullying you and then hand the phone to someone who isn't a manager.
Also, dunno why you're in customer service or food industry if you are going to be rude and out right call customers, PAYING CUSTOMERS, liars when they tell you that YOU MESSED UP THEIR FOOD! it's alright though, I'll be finding the district manager and complaining in the morning, I've also already gone to corporate.
:)

Owner response

Hi Tama, we're disappointed to hear about your experience and thank you for bringing it to our attention.
You should always expect excellent service from our team.
Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.

I usually only use the drive thrown, and the staff here is always solid, and nice food is good, and I can go at any time.
Way faster than the local Whataburger.

Owner response

Sometimes you just have to have Jack in the Box.
Glad you had a great time.

3 mornings in a row, I have come here just to be told that they can only take Uber or DoorDash orders.
Seems fishy.
Maybe someone doesn’t know.
Thought I’d let you know.

Owner response

This is concerning to hear, Jonathan, and we thank you for bringing it to our attention.
You should always be able to get your Jack order during all of our posted operating hours.
We'd like to look into this and get back to you.
Can you reach out to us at https://www.heyjackbox.com/

Reservations