Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
The food was fine.It was fresh and very hot.My issue is that they didn’t give me my card, and i should have realized it, yes, I know…but I didn’t.We’ve all had those days.I called several times, later, when I finally realized I didn’t have my card, and after several tries, finally reached someone.I live half hour away, and had to come all the way back to get my card…and they didn’t offer me any kind of apology or free upgrade or anything for the error on the part of the employee at the window who never gave me back my card nor receipt.Just basically sucks if you ask me.
Owner response
Hi Emily.Thank you for your feedback.We take comments like yours very seriously and would like to investigate this further.Please contact us at https://www.heyjackbox.com/ so we can gather details and respond to you personally.
The sandwich was perfect.They took their time to make the sandwich correct.Haven't seen that in a long time @ many different restaurants.
Owner response
We appreciate the review and hope to see you again soon!
We went through the drive through, and the young man didn't know they had curly fries? Also the grilled chicken was super rubbery.No big deal, I'll just go to another location next time.
Owner response
Hi Robyn, we're sorry to hear about this experience.You should always expect properly prepared food at Jack's.Please reach out to us at https://www.heyjackbox.com/.Thank you for your feedback.
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