Jack in the Box

I wanted to use the app to place my order.
I walked up to the door to make sure someone was inside to make it, 2 people were there.
This was around 5:48am.
The posted sign says dinning room opens at 6am and drive - thru is 24 hours.
I placed the order and drove to the speaker to pick it up.
Woman told me place was closed and to come back later.
I had already placed the order and paid for it so I said I'll wait.
She then asked me to drive to the front.
I waited in my car at the glass door.
A woman INSIDE the store set a bag on the counter and went back in the kitchen.
I thought surely that's not mine since I'm OUTSIDE and the door is LOCKED! I waited and waited.
I finally went to the door and knocked.
Instead of just handing me the order at the door she told me to go around to the drive through.
I got my order which was wrong and the sausage patty on my sandwich was burnt.
Dear Jack in the Box, you need better employees.
This is not the first time I ran onto this level of service.
At another store, I used the app to order my food.
It was just an egg roll and tacos.
This woman said she didn't know how to make it.
I tried to explain to her, just turn on the power to the fryer and put the food in the hot grease.
She couldn't do it.
NO, this is not a blonde joke.
SHE.
COULD.
NOT.
DO.
IT. Dear Jack in the Box, you need better employees.
Please start taking people off the schedule that don't show up for work.
If they clock in late, PAY THEM LATE! Please start posting starting salaries that will attract good employees.
You only post " flexible schedule, free meals, training, etc." Everything but good starting pay with a chance for advancement that pays even better.
The service I got was NOT 1 star level, it was SH...T bag level.
You know what vowel needs to be put there.
To everyone reading this, it's 50/50 if you get your food ordering through the app.
It's best just to go inside.
If the store is even open during posted hours.
Dear Jack in the Box, have your employees write a sign saying what hours they will work and post them on the windows, so your customers will know when they can get their food.

Owner response

I always go to the drive up window but as far as atmosphere goes, I doubt there is any.
Meaning, no customers in this store.
I will say that I went to this same J & the B when I was a little girl.
I am now 54.
That's how long this store has been here, and the inside is large enough to handle 2 customers MAX.
It's tiny. The food here is ALWAYS FRESH and HOT when we order from here.
Never disappoints.
If it's late and your hungry, this is the place to go.

Owner response

This location is a joke.
The late night drive thru is never open.
it’s always some excuse as to why they aren’t serving or they just ignore the dive thru.
And it’s been this way for years.
It’s comical.
Who ever owns this franchise obviously doesn’t mid wasting money on a night shift bc they are 100% not selling anything at night.

Owner response