Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
You know Jack's is just what it is.I always get the stuffed jalapeños with ranch.It's like 5$ for 7.This last time they literally gave me 6 of them and one cheese curd.Fierce eyeroll could not be stopped.Please try harder.I'll be back by next week.Thanks.
Owner response
This is disappointing to hear, Michelle.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
UPDATE: It's even less helpful when the owner provides a website to report the issue that doesn't work. SERIOUSLY DO BETTER Every time I order egg rolls from this jack in the box, it put in the notes to add the sweet and sour sauce.I never get it.It's been 15 times in the last few months that again no sweet and sour sauce.The egg rolls aren't great on their own so I just throw them out.It's a ridiculous that I have to physically be at this restaurant to get the condiments that come with the food.I tried to call today and ask what else do I need to do if I'm getting delivery to get the sweet and sour sauce and they've hooked their line to the fax machine.So they don't even bother answering.It's bad customer service.If I had a vehicle I would just go get it myself but if you offer delivery, I shouldn't have to.
Owner response
This is disappointing to hear, Ofalyn.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
Dont be fooled! They say 24hrs with the open sign lit up.But at 930pm i am turned away at drive thru by RUDE hispanic guy saying they are closed.Guess your employees dont want to work tonight. Dont waste your time going here
Owner response
This is concerning to hear, Johnathan, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all of our posted operating hours.We'd like to look into this and get back to you.Can you reach out to us at https://www.heyjackbox.com/
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