Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
Got a Jumbo Jack. The burger was very good.It was tasty and juicy, and on a fresh bun. The service was fast and friendly.
Owner response
Thanks for the awesome review. See you next time.
I bought a lunch meal very good customer service from the employees the fries were very hot But I can’t believe it my fries were dark when I was eating tasted like a burnt oil this is not the first time I never complained about food but honestly they need to change the oil this is not the fault of the person on the fryer Is manager fault because she doesn’t authorize change oil
Owner response
Hi Jaime, we're sorry to hear about this experience.You should always expect properly prepared food at Jack's.Please reach out to us at https://www.heyjackbox.com/.Thank you for your feedback.
We just went last night to get my husband an Oreo shake.Service was disappointing. When he ordered his shake on the call box, there was a long pause.So we thought the employee didn't hear him.We've both been sick, and Scott's voice is just starting to come back, so he ordered it again in case his voice was too raspy to understand.The order taker replied with a sarcastic, "I heard you the first time." This was really disappointing. I don't know if this was her fault or a lack of training as she could have initially replied with ok, thank you or ok, anything else, etc... When we got to the window we saw that she was taking the orders as well as taking the payments and giving people their orders and we never could tell if she was talking to us or to the person placing the order. Hopefully, this can be resolved to prevent this from happening to others.We have choices when it comes to anything, and we're not sure we'll be back here for a shake any time soon.
Owner response
Hi Traci, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
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