Jack in the Box

I order in the drive thru, they forgot the taco but when I got home to eat.
My sandwich, the bread was molded

Owner response

Yuck! What a disgusting experience...my stomach is actually upset.
We just got a sourdough sandwich, curly fries, and a few tacos.
First, the fries were old and cold...plus the large container was less than half full.
The tacos were covered in old grease...like they have been there for days...and the burgers were disgusting.
The bread was soaked with cold grease and the bread was hard to bite in to.
We drove all the way back to get the situation rectified...but the manager, a tall..bald...hispanic man, said no to the refund and all he did was give us fresh-straight from the grease fries.
First, in the beginning we waited more than 10 minutes for our order...so why was nothing fresh? It seems like the only thing they make fresh are the drinks...even then I doubt their machines are clean.
I have a bad taste in my mouth and an upset stomach.
AVOID THIS PLACE! It should be condemned!

Owner response

Would have been better if the blonde teen treated us with respect instead of scoffing and rolling her eyes at us the entire time.
It started when me, my daughter & husband came in.
I told her I needed a moment & she sat there and stared at me & I told her please I need a moment so we could gather what we wanted to pick to eat.
Then I finally tell her we’re ready, I’m told I can’t get a single taco & they only come in 2 when at another location they charged me 99 cents for one and then she gave us our cups.
I told her the soda machine wasn’t working & she already had an attitude treating us like we were inconveniencing her dining in.
Then we ask for a spoon & napkins & her attitude with the eye rolling continues then she doesn’t even call our order out.
She put somebody else’s sandwich in our order.
I told her it was for fine in & she put us for take out.
After we get the food we requested trays then she once again rolls her eyes at us and grabs the trays.
Then my husband had to wait 5 minutes for his chicken strips because they were never dropped & they gave him a sandwich on accident.
Management is rude also.
They did not seem to care nor did they apologise for the inconvenience.
They are lucky we still dined in and gave them our business which wasn’t even long.
This place needs to hire better people who actually enjoy there job.
Plus a gentleman next to us complained he was waiting several minutes for his mobile order to be made that he claimed was not sent through right away.
This place sucks.

Owner response