Breakfast restaurant, American restaurant, Family restaurant
We visit this location every now and then.Every time we have gone service has been great and the food is always good as well.The server that we had this weekend was polite, attentive, and friendly.Our food was made exactly as we liked it.Thank you Durrell and the other staff who were all very friendly.
It’s been a long time since I had a great IHOP experience.The staff was cheerful although they had to work on Christmas! The food was fast fresh and fantastic for pancakes and chicken.The restaurant was super clean and organized.The staff was absolutely amazing!
Owner response
Thank you for the review, Show, we see there is some improvement to be had.Please connect with us by copying and pasting this link into your web browser and we’ll make sure to have our San Antonio IHOP franchisee follow up with you: https://empli.fi/cs/ih74760817
I'm very disappointed! Almost $15 for their chicken strip plate, and this is what I got.Looks like kids' strips, and there were supposed to be 5 strips.Small and very little chicken, more batter than anything.I addressed this to the server, and they brought 2 more strips.Still didn't fill me up and I'm not a big person who is barely 140lbs.
Owner response
We're so sorry for this frustrating experience, Steven! We appreciate you taking the time to share this with us and would like to learn more so we can not only coach those involved and do better by our guests, but follow up with you as well.Please copy and paste this link into your web browser so we can get just a little more info and we will have the San Antonio IHOP franchisee follow up with you: https://empli.fi/cs/ih77600064
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