Pei Wei Asian Kitchen

Name: Pei Wei Asian Kitchen
Address: 1802 N Loop 1604 E, San Antonio, Texas, 78232, US
Telephone: (210) 507-9160
Price range: $$
Rating: 3.80

Chinese restaurant, Asian fusion restaurant, Asian restaurant, Chinese takeaway, Delivery Chinese restaurant, Pan-Asian restaurant

Location: 1802 N Loop 1604 E, San Antonio, TX 78232, United States
Located in: Northwoods Shopping Center Phase II
Phone: (210) 507-9160
Price: $$

Opening hours

Sunday: 11 am-8:30 pm
Monday: 11 am-8:30 pm
Tuesday: 11 am-8:30 pm
Wednesday: 11 am-8:30 pm
Thursday: 11 am-9 pm
Friday: 11 am-9 pm
Saturday: 11 am-9 pm

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Reviews

Ordered large 4-5 person family feast meal for delivery.
Some of the food was missing and there was visibly very undercooked beef and chicken.
Over half of the food that actually arrived had to go straight to the trash since there was severely undercooked meat.
I tried calling the store several times to speak to a manager about it and kept getting out on hold and no manager picks up and I’m on hold until the line disconnects.
I’m on hold now as I write this and so far this call have been on hold for over 25 minutes with no manager picking up.

Owner response

Hi Andrew, we're sorry to hear that you were disappointed and don't want this to be your last visit! Please feel free to share your experience with our guest relations team at peiwei.com/contact and a member of our team will get in touch!

As I continue to rediscover restaurants that I have not been to in many years (before Covid), Pei Wei came shining through.
It is near where we live and we really liked our food. My husband and I both had the feasts so we could have leftovers.
I got the Bourbon chicken and Sesame chicken and my husband got the spicy Gen.
Tso's.
Both feasts were delicious. Even the broccoli in the meal was quite tasty and not tough as they can be sometimes.
The crab macaroons and the donuts with icing in a cup rounded out our feasts and they also were pretty good. The entire staff was friendly and helpful making for a great visit to this restaurant.

Owner response

Thank you for the 5-star review, Lucille! We look forward to seeing you again soon.

The customer service was great! 😃 Every employee was kind and courteous.
The food came out nice and hot.
Made to order.
Unfortunately the food just tastes horrible.
The crab racoons tasted like mozzarella cheese definitely NOT cream cheese also had red and green peppers.
The egg rolls were not good either.
Tasted like frozen egg rolls from a grocery store just deep fried there.
Chicken and Broccoli, shrimp lomein, all seemed and tasted the same very strong on the soy sauce and just bland flavoring.
The dumplings were probably the only thing I did enjoy but I have had better.
We also tried the spicy Korean wings and those were a disappointment.
Tasted like bland chicken and a store bought spicy sauce drenched on top of them.
Most likely will not visit again.
Customer service was great and nothing against the workers just the food did not taste Asian nor like the typical Asian American food they advertise.
You're better off saving your monies and making it yourself or getting frozen Asian from your local grocery store.
🥸🥸🥸

Owner response

Hi Saira, we're sorry to hear that you were disappointed and don't want this to be your last visit! Please feel free to share your experience with our guest relations team at peiwei.com/contact and a member of our team will get in touch!